Refund & Cancellation Policy

Last Updated: January 15, 2026

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 14 days of your initial subscription, you can request a full refund.

1.1 Eligibility

• Applies only to your first subscription (Pro or Premium plans)
• Request must be made within 14 days of initial purchase
• Does not apply to subscription renewals
• One refund per customer

2. Cancellation Policy

2.1 How to Cancel

You can cancel your subscription anytime from:

• Account Settings → Billing → Cancel Subscription
• Or contact support at support@pedagogistpte.com

2.2 When Cancellation Takes Effect

• Your subscription remains active until the end of your current billing period
• You will continue to have full access until the subscription expires
• No partial refunds for unused days in the current billing period
• You can reactivate your subscription anytime before it expires

3. Refund Requests

3.1 How to Request a Refund

To request a refund within the 14-day window:

1. Email billing@pedagogistpte.com
2. Include your account email and order number
3. Provide brief reason for refund request (optional)

3.2 Refund Processing Time

• Refund requests are processed within 3-5 business days
• Refunds are issued to the original payment method
• It may take 5-10 business days for the refund to appear in your account

4. Non-Refundable Items

The following are non-refundable:

• Subscription renewals (after 14 days from initial purchase)
• Annual subscriptions after 14 days
• Partial months or unused subscription time
• Third-party fees (payment processing fees)

5. Exceptions

Refunds may be denied if:

• Request is made after the 14-day window
• Account was terminated for Terms of Service violations
• Evidence of subscription abuse or fraud
• Request is for a renewal rather than initial purchase

6. Promo Codes & Discounts

• If you used a promo code, refund amount reflects the discounted price paid
• Promo codes are non-transferable and cannot be refunded separately

7. Account Access After Refund

After a refund is issued:

• Your account will be downgraded to the Free plan
• Premium features will be disabled immediately
• Your practice history and data will be retained
• You can still access Free plan features

8. Technical Issues

If you experience technical problems that prevent you from using the service, please contact our support team before requesting a refund. We're committed to resolving issues and may extend your subscription if necessary.

9. Contact Us

For refund or cancellation questions:

• Billing: billing@pedagogistpte.com
• Support: Contact Form